MarginMark

MarginMark support

Real people answer every message, usually within one business day.

Contact support

The fastest way is Help & support inside MarginMark. It can attach the extension version and the type of page you were on, which helps us fix things faster. It never includes your costs or profit.

You can also email support@plainsmansoftware.com. Include the page you were on and what you expected to see.

We'll never ask for your TikTok password, a sign-in code, or your full card number.

Cancel or change your plan

  • In MarginMark, open your account (the person icon) and choose Manage billing or cancel.
  • From there you can cancel, switch between monthly and yearly, update your card, and download receipts.
  • Canceling stops the next renewal. You keep Pro until the end of the period you've paid for.
  • Cancel during the 7-day free trial and you won't be charged.

Charged and didn't mean to be? Email support@plainsmansoftware.com within 7 days of the charge. See the refund policy.

Quick answers

Why does it say "Add your product cost"?

MarginMark can see your sale price and estimate TikTok's fees, but it can't know what each product costs you. Add the cost once per product, or paste many at once from a spreadsheet using product ID or seller SKU, and the profit appears.

The numbers look off. What should I check?

  • Your cost should include everything you pay per unit: the product, packaging and any shipping you cover.
  • If a product is on promotion, MarginMark uses the promotion price, because that's what buyers pay.
  • With Pro, import a settlement statement so MarginMark uses the fees TikTok actually charged you.
  • Still wrong? Send a message from Help & support with "Include page details" ticked.

MarginMark doesn't appear in Seller Center

  • Make sure the extension is turned on at chrome://extensions.
  • Reload the Seller Center tab.
  • Open a product page or Manage products. MarginMark shows profit on product pages.

I didn't get my sign-in code

Codes come from support@plainsmansoftware.com and expire after 15 minutes. Check spam or promotions, then request a new code.

Your account and data

You can change your email, change your password, sign out of every device, or delete your account from the account screen in MarginMark. Deleting your account cancels any subscription and removes your account data. For privacy requests, email privacy@plainsmansoftware.com or read the privacy policy.